aajili Frequently Asked Questions

Creating an aajili account takes under two minutes. Click the Register button, enter your mobile number or email address, choose a secure password, and confirm your age (21+). You'll receive a verification code via SMS or email — enter it to activate your account instantly. You can then log in, make your first deposit, and start playing.

You must be at least 21 years old to register and play on aajili. This is the minimum legal age for casino-style gaming in the Philippines under applicable regulations. aajili enforces this requirement through age confirmation at registration and mandatory KYC identity verification before withdrawals are processed. Accounts found to belong to underage players are immediately closed.

aajili accepts any valid Philippine government-issued photo ID for KYC — this includes your PhilSys National ID, passport, UMID, SSS ID, or driver's licence. You may also be asked to provide a selfie holding your ID. KYC is required before your first withdrawal. Submit documents via the Account Verification section of your aajili profile and our team reviews them within 24 hours.

No. Each individual may only hold one active aajili account. Multiple accounts per person are strictly prohibited and will result in all accounts being permanently suspended and associated balances being forfeited. If you've lost access to an existing account, contact aajili's 24/7 live chat support — do not create a new account.

On the aajili login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You'll receive a one-time reset code within a few seconds. Enter the code, set a new password, and you're back in. If you don't receive the code or no longer have access to your registered contact details, chat with our support team for assisted account recovery.

To close your aajili account, contact our 24/7 live chat support team and submit a closure request. Before closing, any remaining wallet balance will be withdrawn to your registered payment method after identity verification. Note that if the reason for closure is gambling-related, we strongly recommend using the self-exclusion tool instead — it provides additional protections that a simple account closure does not.

Log in to your aajili account, go to the Wallet section, and select Deposit. Choose your preferred payment method — GCash, PayMaya, BPI, BDO, or Metrobank bank transfer — enter the amount in PHP, and follow the on-screen instructions. GCash and PayMaya deposits are credited within seconds. Bank transfers may take up to 30 minutes depending on your bank's processing speed.

The minimum deposit on aajili is ₱100 for GCash and PayMaya. Bank transfer deposits via BPI, BDO, or Metrobank have a minimum of ₱200. There is no maximum deposit limit for standard accounts, though higher-tier transactions may require additional verification. aajili does not charge fees on deposits — any charges are applied by your own bank or e-wallet provider.

Verified aajili accounts typically receive GCash withdrawals within 15 to 25 minutes of submitting a request. Withdrawals submitted during peak hours (evenings and weekends) may occasionally take up to one hour. To ensure fast processing, complete your KYC verification in advance and make sure your GCash number is correctly registered on your aajili profile. There are no withdrawal fees for standard GCash transactions.

The minimum withdrawal on aajili is ₱200 regardless of payment method. Withdrawals can be made via GCash, PayMaya, BPI, BDO, or Metrobank. Your withdrawal must be directed to a payment account registered in your own name. Funds derived from bonuses are subject to wagering requirements and may not be withdrawn until those requirements are fully met.

Generally, aajili processes withdrawals back to the same payment method used for your most recent deposit, as a fraud prevention measure. If you need to withdraw to a different verified method, contact aajili's support team with documentation confirming ownership of the new account. Additional verification steps may apply. Withdrawals to accounts not in your own name are not permitted under any circumstances.

aajili does not charge platform fees on standard deposits or withdrawals. However, your bank (BPI, BDO, Metrobank) or e-wallet provider (GCash, PayMaya) may apply their own transfer fees — these are beyond aajili's control. Check your provider's fee schedule if you're unsure. Premium or large-value transactions may be subject to separate terms communicated at the time of request.

aajili features a wide catalogue of slot games from leading providers, including popular JILI slot titles well-loved by Filipino players. You'll find classic 3-reel slots, modern video slots with bonus rounds, and high-volatility jackpot titles. All slot games use certified Random Number Generator (RNG) technology for fair outcomes. Browse the full slots library from the Slot section on the aajili homepage.

Yes. aajili's live casino section features real human dealers streamed in HD video — including live baccarat, roulette, blackjack, and Sic Bo. Games run 24/7. The live baccarat tables are especially popular among Filipino high rollers looking for the authentic casino experience from home. Table limits vary by game and time of day to accommodate both casual players and VIPs.

Absolutely — aajili is fully optimised for mobile play on both Android and iOS devices. No app download is required; just open aajili.biz in your phone's browser and the site adapts automatically to your screen. All games, including live casino and slot titles, run smoothly on mobile. For the best experience, use a stable 4G or WiFi connection.

RTP varies by individual slot title and is set by the game's software provider, not by aajili. Most slots on the platform have RTPs between 94% and 97%. You can check the RTP for any specific game by viewing the game's information or paytable screen before playing. aajili does not alter RTP settings — all games run on unmodified, provider-certified software.

aajili offers sports betting covering a wide range of events popular with Filipino fans — including PBA (Philippine Basketball Association), NBA, UFC, international football, and boxing. Bet types include match winner, spread, totals, and live in-play betting. Check the aajili sports lobby for current available fixtures and odds. All bets are settled in Philippine Peso (PHP).

aajili offers a welcome bonus for newly registered players on their first qualifying deposit. The exact bonus amount and terms — including minimum deposit, percentage match, wagering requirements, and eligible games — are published on the Promotions page of your aajili account. Welcome bonuses are a one-time offer per person and cannot be combined with other first-deposit promotions.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the funds become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets using that bonus before you can withdraw. Wagering requirements for each aajili promotion are clearly stated in the specific promotion's terms.

Yes. If you've been awarded a bonus but prefer not to meet the wagering requirements, you can forfeit the bonus balance from within your aajili account settings or by contacting live chat support. Once a bonus is forfeited, only your real-money balance (if any) remains withdrawable. Forfeiting a bonus is irreversible, so consider carefully before proceeding.

Yes — aajili rewards loyal players through a tiered VIP program. As you play more, you earn points that unlock higher tier benefits including faster withdrawal processing, dedicated account managers, exclusive bonus offers, and higher deposit and withdrawal limits. VIP tier eligibility is calculated based on real-money wagering volume over rolling 30-day periods. Check the Promotions section of your account for your current tier and progress.

aajili may cancel a bonus if it detects that bonus terms were violated — for example, if restricted games were played with bonus funds, if the claim was identified as a duplicate, or if the activity pattern suggests bonus abuse. If you believe your bonus was cancelled in error, contact our support team with your account details and we'll review the specific circumstances and provide a full explanation.

aajili operates under applicable online gaming regulations. All games on the platform use independently certified RNG technology to ensure fair and random outcomes. aajili complies with Philippine gaming standards including responsible gaming obligations aligned with PAGCOR guidelines, KYC and AML requirements, and the mandatory 21+ age restriction. For specific licensing queries, contact aajili's support team directly.

Log in to your aajili account, go to Account Settings, and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits in PHP. Limit reductions apply immediately; limit increases take effect after a mandatory 24-hour cooling period. You can also set session time limits and loss limits from the same menu. These tools are free and always available.

You can request self-exclusion directly through the Responsible Gaming section of your aajili account, or by contacting our 24/7 live chat support team. Self-exclusion periods available are: 6 months, 1 year, 2 years, 5 years, or permanent. Once activated, your account is suspended within one hour and all marketing communications stop immediately. Self-exclusion cannot be reversed until the selected period expires.

aajili's 24/7 live chat support team is trained to assist players who have concerns about their gambling behaviour. They can activate responsible gaming tools, process self-exclusion requests, and provide guidance on external support resources available to Filipino players. If you're struggling, please reach out — there is no judgment, and your privacy is fully respected. You can also access aajili's self-exclusion tool directly from Account Settings at any time.

The fastest way to reach aajili is through the live chat feature available directly on the website, 24 hours a day, 7 days a week. Our support team consists of Filipino agents who understand local payment methods, game queries, and account issues. You can also reach us by email at [email protected]. Average live chat response time is under two minutes during standard hours.